Privacy Policy

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Make Simple Privacy Policy

At Make Simple, we are committed to protecting the privacy of the personal information you share with us. This document outlines how Make Simple collects, uses, and discloses your personal information in connection with our consulting and business process automation services. Make Simple is accountable for the personal information you provide us, and our employees and partners understand the importance of privacy. Our Privacy Officer oversees compliance with applicable privacy laws and ensures that your information is safeguarded.

Personal information includes any factual or subjective information about an identifiable individual. Examples of personal information that Make Simple may hold include your name, address, contact details and data derived from IT technology services. It may also include information relevant to any consulting engagements, such as project goals, feedback, and results of assessments.

Make Simple provides consulting and business process automation services to improve operational efficiency, productivity, and digital transformation. We collect and use your personal information to:

• Evaluate and propose tailored solutions to your business challenges.
• Assess your organisation’s readiness for technology implementations.
• Facilitate communication and collaboration between your business and Make Simple consultants.
• Manage and improve our services and product offerings.
• Conduct performance assessments and evaluations to ensure continuous improvement and client satisfaction.

We collect only the information necessary to fulfil these purposes.

Make Simple collects personal information in several ways, including:

• When you provide information during initial consultations, meetings, or communications.
• Through documents you submit, such as project briefs, questionnaires, or requirements documents.
• During our engagement activities, workshops, or assessments conducted in person or online.
• Via interactions on our website or other digital platforms.
• From publicly available sources or third-party services or softwares
• From trials and surveys

Employees and authorised associates of Make Simple will use your personal information to assess the needs of your organisation and identify potential solutions. Information may be disclosed to third parties only when necessary and only to those who provide essential services to Make Simple or help fulfil the purpose of the engagement. These third parties are bound by privacy laws and contractual obligations to protect the personal information provided to them.

We may disclose your personal information to the following parties outside of Make Simple:

• Vendors and partners who provide essential services, such as software solutions, cloud infrastructure, and specialised consulting services.
• Government bodies or law enforcement agencies as required or authorised by law.
• Any companies involved in a merger, acquisition, or reorganisation involving Make Simple.
• Any person or organisation to whom you have given specific consent to share your information.

Our website uses “cookies” to enhance your browsing experience. Cookies are small data files stored on your device that allow us to track your interactions with our site and provide tailored content. You can control the use of cookies through your browser settings.

By providing your personal information to Make Simple, you consent to its collection, use, and disclosure as this policy outlines. If you provide further personal information during our business relationship, it is assumed that consent extends to that additional information. If you wish to withdraw consent or restrict the use of your personal information, please contact our Privacy Officer in writing.

You have the right to access the personal information we hold about you, subject to exceptions provided by law. If you would like to review your information or request corrections, please contact our Privacy Officer. We may charge a small administrative fee for searching and providing access to your information and will advise you of any fees in advance.

We take appropriate measures to ensure that the personal information you provide is stored securely, whether electronically or otherwise. However, no data transmission over the Internet can be guaranteed to be completely secure. Once we receive your transmission, we will take reasonable steps to preserve the security of this information. If you use login credentials for our services, you are responsible for maintaining their confidentiality.

We rely on you to notify us of any changes to your personal information to keep our records current. When personal information is no longer required for any identified purposes, we will securely dispose of or anonymise it by our data retention policies.

If you have any concerns about how we have collected, used, or disclosed your personal information, you have the right to complain in writing to our Privacy Officer. We will respond to your complaint within 30 days. If the issue remains unresolved, you may seek assistance from the Privacy Commissioner.

For more information about our privacy practices, to access your personal information, or to raise concerns, you can reach us at support@makesimple.co.nz.