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With the urgency to increase revenue, we needed to have a structured back office to meet the new demands. So we looked for a process automation that could optimize and improve our work routine even more”.
says Isaac Maciel, SFIEC’s Project and Process Coordinator
FIEC success story
The Challenge
With more than 1,000 employees, the organization challenges were:
- Digital Transformation has become a guideline from the presidency
- There were more than 500 flows to be reviewed throughout the institution
- Overworked IT staff was a bottleneck for process improvements
Solution
The first step towards Digital Transformation was the use of agile methods to guide the project execution. This way, it became easier to detail the processes and divide them into work sprints to focus on the optimizations proposed. In 10 weeks, the team understood what processes could be automated in the Back Office (Process Automation RoadMap).
An example of success was the process of inspecting the car fleet. Before Pipefy, the flow was managed by paper, being susceptible to operational errors and low control. Today, the process has been automated and the vehicle fleet is checked using tablets, generating a better user experience and greater direction for decision-making.
The results
70 business process implemented in 3 month
“Our ambition and our challenge were to find a tool that would allow technology development outside of the technology department. It allowed us to empower our non-technical departments to put automation into practice and have more engagement from our business team. This is just the beginning of our digital transformation".
says Tadeu Leandro, Technology Manager.
Our Customers
